INSPIRED BY MRS. ANGUS
Secret Santa Program for Seniors
A lovely little vase delivered the week of Christmas to a senior at the Dundas Manor and Chesterville Garden Villa. A community driven project, and special way to spread cheer to our elderly at Christmas time.
We are thinking of the seniors that have no family or friends to visit during the holidays and we would like them to have a small gift to enjoy.
How it Works
- Order Year Round
- No Labour or Delivery Fee
- Spread Holiday Cheer
Our Promise to You
At The Planted Arrow, every arrangement is more than just flowers — it’s a message, a moment, a memory. We treat every order with the care and artistry it deserves, because we know how meaningful it is to you.
Thoughtfully Handcrafted
Each of our designs is created by hand, using the freshest seasonal blooms. No two arrangements are ever quite the same — that’s the beauty of bespoke floral work. We take pride in ensuring every bouquet is as beautiful and unique as the occasion it celebrates.
Your Experience Matters
We’re here to delight you. If something isn’t quite right, please don’t hesitate to reach out. We’ll make it right, promptly and graciously. Your feedback helps us grow and continue offering the exceptional service our clients expect and deserve.
Delivery Details
Personal, Not Rushed
We do our very best to accommodate specific delivery requests, though we can’t always guarantee exact times — especially around busy holidays. That said, we’ll always try to honor special timing when noted at checkout.
To request a particular delivery time, simply leave us a note in the Special Instructions box when placing your order.
For Special Dates, Order Early
To ensure the freshest flowers and timely delivery for holidays and special occasions, we kindly suggest ordering a few days in advance.
Substitution Policy
We take great care to ensure your floral gift is as beautiful and meaningful as intended. Due to the seasonal and regional nature of fresh flowers, substitutions may occasionally be necessary.
We will always aim to preserve the overall look, style, and color palette of your chosen design. Substitutions are made with blooms or products of equal value.
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In single-flower arrangements, the flower type takes priority over color.
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Color variations (e.g., white to cream roses or pink to peach roses) may be used when needed.
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For plants and orchids, we’ll match type as closely as possible; containers may vary slightly.
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Gift baskets may include item substitutions to ensure freshness and timely delivery.
For time-sensitive orders like funerals or birthdays, we may proceed with substitutions if we’re unable to reach you.
Delivery Policy
We handle every delivery with the same care and attention that goes into our floral designs.
If the recipient is unavailable at the time of delivery, we may leave the arrangement in a safe, shaded location, with a neighbor, or provide instructions for redelivery.
In some cases, we may contact the recipient ahead of time to ensure a successful delivery and that the flowers arrive fresh and beautiful.